Serrano II inc has been serving the Hudson Valley since 1987.We specialise in the roofing envelope.We are trained in identifying moisture,ventilation and insulation issues,and designing the solutions.We are an Owens Corning roofing,blown in fiberglass,and ventilation contractor.
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Interview Q&A
How long have you been in business?
I started SerranoII in 1987 after working for my father,Ovid Sr,after school and on weekends when I was in school.
What is your primary product or service?
Our primary product offering are residential roofing,shingles and flat roofs,energy efficient blown in fiberglass attic insulation,and ventilation systems.WE also do roof repairs,vinyl siding replacement windows,and doors.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
My father has been in the construction industry since 1968,so it was kind of natural for me to move in this direction after being around the tools of the trade through my childhood.
How do you differentiate yourself from other businesses in your category and area?
Anyone can nail on shingles.For us the customer service it most important.Most people dont know what a good job is as long as it doesn't leak.But they do know if you dont return calls,left the yard a mess,or the guys were swearing while working at there home.Most importantly it is not when things wnt well but if there was a problem,did you address it quickly and to there satisfaction!You can see a long list of testimonials on our website that show what I mean.
How many locations do you have and do you have plans to expand?
We have one location in Middletown,ny.And we have no plans on expanding.Our size allows us to service our client base,without being to large and loosing that personal interaction that I enjoy with my clients.
Provide detailed directions to your location
We are At 80 Wisner ave behind Niegers Auto Repair in the rear building.
What type of payments do you accept?
Check,cash,Visa,Discover,and Mastercard.
Which areas do you service?
We service all of Orange County,Rockland County,Bergen County,and areas of Pike,Sullivan,Ulster,and Dutchess counties.
Who owns your company or runs daily operations?
I own the company.My name is Ovid Figueroa.And Lauretta Ambrose,our office manager,runs the day to day.
What are your hours of operation?
Monday through Friday from 9 AM to 4PM.